Do you want to learn more about your client’s preferences, pain points, and expectations? Acaboom’s Survey feature enables you to gather valuable information that helps you maximise the effectiveness of your appointments. By understanding your clients’ needs and tailoring your service accordingly, you significantly increase your chances of winning their instruction and building stronger relationships. You can add surveys to pre-appointment presentations, or proposals for after the market appraisal.
In one slide, a series of questions can be asked and a recipient can respond – with the answers being emailed to the valuer and/or a 3rd party for insights on the move.
You can add our ‘not yet viewed’ reminder for surveys too – allowing even more chances for engagement.
Not using this feature?
If you’re not adding in surveys, you may be missing out on valuable insights that can enhance your market appraisals and client interactions. Surveys provide a platform for clients to ask questions, express their pain points, and highlight areas of importance for the upcoming appointment. By not utilising this tool, you’re potentially overlooking opportunities to understand your clients better and deliver a service that exceeds their expectations.
- By incorporating surveys into your process, you gain a deeper understanding of your clients’ preferences and expectations. This knowledge allows you to customise the market appraisal experience to meet their specific needs. By demonstrating your willingness to listen and adapt, you build trust and establish a stronger relationship with your clients, increasing the likelihood of winning their instructions.
- Surveys help you cut down on wasted time during market appraisals by providing a clear focus. By gathering information in advance, you can enter the appointment well-prepared and address the specific areas of importance to the client. This efficiency not only enhances the client’s experience but also showcases your professionalism and attention to detail.
- Surveys enable you to get feedback from the client after the appraisal has taken place so you can adapt your processes moving forwards to create an improved service and conversion rate.
Let’s get you started!
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